Support

Need help? Our team is here for you.

24/7 Availability

Support operations run around the clock through our shared AlertSec platform.

ISO 9001 Certified

Quality-managed support operations aligned to formal standards.

Response Times

Critical issues: 1 hour. Standard requests: same business day.

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Other ways to reach us

Frequently Asked Questions

Download the agent from the Download page for your platform (Windows, macOS and Linux). Run the installer, no admin rights required. The agent will verify your device automatically at next login.

Follow the specific instructions shown, then re-check the device. Most people resolve the issue without contacting IT.

Visit admin.ensureendpoint.com and log in with your login credentials. From there you can manage policies, view compliance reports, and monitor contractor device status.

PosturePass checks device security settings. It does not read files, email, browsing history, or personal content.